IT Helpdesk Support

New York, NY

Job Function:


  • At least 3+ years of experience with supporting Microsoft Windows Server 2012/2016 (Focus on Active Directory, DNS, Group Policy , File/Storage Services)
  • At least 2+ Years of experience with VMware vSphere environment (6 or higher)
  • At least 4+ Years of experience with support/helpdesk systems
  • Experience with update and apply Security Patch on Windows Servers
  • Knowledge and practical administrative experience with assigning access control and privileges for various Windows application and servers
  • Fundamental understanding of Storage Array networks (SAN)
  • Experience in Troubleshooting and resolving critical issues with Windows Server Systems
  • Daily support of implemented technology including, but not limited to PC workstations, servers, printers,
  • Proactively identify hardware, software, and network issues and provide first line support.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Perform daily health check and report on SIEM, Mail Filter, Endpoint security server
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to the IT management



  • Four years relevant work experience, two years information technology related diploma
  • Basic knowledge of modern technology related to PC’s and Servers, Hands-on hardware and software troubleshooting.
  • Working technical knowledge of Windows Operating Systems, application and Active Directory.
  • Ability to conduct research into desktop hardware and software issues/products as required. Must have excellent interpersonal skills.
  • Progressive system administration experience with configuration and support of Microsoft Windows and VMware systems
  • Must be available for special projects, system maintenance, system upgrades, etc. after normal business hours and on weekends when required.

Contact Details:

John Kiley

914-524-0301 ext 124